RDS Online Terms & Conditions
All prices are subject to alterations without prior notice and do not include carriage or VAT.
Delivery dates specified by The Company are intended as a guide or estimate and whilst every effort will be made to adhere to them The Company shall not be liable for damage or otherwise loss direct or consequential occasioned by delays in the delivery for whatever reason. The Purchaser shall not be entitled to rescind the contract on the grounds that there has been a delay in the delivery. Should the Purchaser for whatever reason refuse to accept the delivery in accordance with the contract any balance of goods outstanding in the contract may be invoiced to the Purchaser who will be liable for immediate payment.
In the event of deliveries being delayed at the Purchaser’s instigation, the company may charge the Purchaser storage and any other costs directly incurred. Goods which are accepted on return will be subjected to handling charge of 20%. Where the goods are to be delivered back to our Warehouse at the buyers expense.
The Purchaser shall give the Company such full details as may be necessary or required to make the delivery an information sheet is attached for completion and must be signed and returned to RDS Online prior to delivery.
Orders placed cannot be cancelled except with the Company’s written consent and on the terms which will indemnify the Company against any damages or consequential loss. Goods returned without the Company’s consent will not be accepted for credit. The Company cannot accept, for whatever reason cancellation of contracts covering the supply of goods manufactured or purchased to the Purchaser’s specification or at the Purchaser’s request. Such goods must be taken by the Purchaser and paid in full. The Purchaser will also be liable to compensate The Company for any partly finished products, stock of material and tools held for the manufacture or supply of such goods.
Loss in Transit
The Purchaser should notify in writing the Company within three working days of delivery of any damage or loss of goods in transit, or within fourteen days of the invoice date of non-delivery. The Company shall be indemnified by the Purchaser to give such notice in due time. Notification by the Purchaser of defects in the quality of the goods supplied either in material or workmanship must be made within one hundred and eighty calendar days of receipt of the Goods. No liability is accepted for goods supplied by the Company proving to be defective in design for the Purchaser’s purpose. The Company’s liability is restricted for goods supplied to the replacement or correction of the defective parts or refund of the money paid. In no case shall the Company be liable for any claims for labour, damage or other expenditure either direct or consequential, arising out of any goods supplied by them and alleged to be defective. The Company shall not be liable for any costs incurred by the Purchaser in correcting or replacing defective products unless specifically agreed in writing.
Agents and Representatives
Any prices and/or delivery dates quoted by agents or representatives of the Company are subject to the confirmation by the Company. The Company will not accept any liability arising out of any statement by its agents or representatives as to the specifications of any product or its suitability for a purpose unless confirmed in writing by the Company.
Cases Beyond Control
The Company shall have the option to suspend or terminate any unperformed obligations under any contract if such obligations are interfered by war, strikes, accidents or any other causes beyond the Company’s control.
Unless otherwise agreed, all patterns, drawings, tools, etc. produced by the Company or its agents will remain the property of the Company and any payment in total or part made by the Purchaser towards the cost of such items does not confer any right of ownership. The Purchaser shall not utilise, reproduce or communicate knowingly of such items to any third party without the express authority in writing of the company and shall return to the Company any such items at the Company’s request.
Terms & Conditions of Sale
All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer’s order containing conditions contrary to these conditions of sale they are not accepted without written consent from the Company. The word “Company” in the following clauses means ‘RDS Online’. The phrase “our web site” refers to www.rockinghamdisplayshop.co.uk.
1 UPDATING RANGE
Our range of products is continually being revised and updated. We reserve the right to change specifications without prior notice
1.1 Orders placed via our web site will be treated as firm orders and processed accordingly. Requests for quotations must be made by email, fax or telephone.
1.2 Unless confirmation of telephone orders is clearly marked on the official orders the Company will accept no responsibility for duplication of despatch.
1.3 Bespoke orders are available to your specification and must be paid for in full, confirmed in writing or email before manufacture starts. Delivery lead times for these items are approximately 10-12 weeks.
2.1 Prices shown on our web site are in UK Sterling. Changes in quantity may affect price. The Company reserve the right to vary prices without notice and to charge the Purchaser the price ruling at date of despatch. All prices on product pages are shown exclusive of VAT and delivery which will be charged at the appropriate rate.
2.2 Web site prices may vary from issued price list prices, where a price is lower on the web site, the lower price only applies to orders placed and processed via the web site.
Delivery lead times are given in good faith and RDS Online will not be responsible for any kind of delay in transit. We accept no liability and the buyer has no right to cancel the order if the delivery is delayed beyond the estimated time unless we have specifically agreed in writing to deliver on a particular date at an extra cost to the buyer.
3.1 Every endeavour will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract.
3.2 The Company accepts no responsibility for any consequences, financial or otherwise, for failure of the customer to receive goods at the delivery address provided by the customer.
3.3 Goods delivered by carrier will require a signature to acknowledge receipt of the goods.
If the goods are delivered and appear not in good condition, they must be signed for as received in damaged condition. Unless this is done, the Company will accept no responsibility for subsequent claims in respect of damaged or faulty goods.
3.4 In the event of goods being returned to the Company because of failure by the customer to receive the goods, the customer will be liable for the costs incurred in returning the goods to the Company. No re-delivery will be made until the customer has paid for the cost of a second delivery and reimbursed the Company for the cost of returning the goods to the Company.
Delivery Options & Conditions
Kerbside Delivery Service
Our Standard Delivery Service aims to deliver your glass cabinet within 3-7 working days, The cabinet ordered will be delivered to the curbside and it is then up to yourself to bring the unit into your premises, Most units are delivered fully assembled with the Shelves, lighting, doors all already in place so all you would be required to do is un-pack and position the unit. We recommend if you are choosing this delivery service to have 2 people available to bring the unit(s) into the premises.
Unpack & Position Delivery Service
Our unpack and position delivery service is where your cabinet is brought into the premises and un-packed and positioned where you’d like on the ground floor of your premises*, It is then plugged into your mains power supply to check the unit is working. If all is well with the unit then you can sign to say you’ve received your delivery in good condition.
* If you would like delivery of your unit(s) on any other floor of the delivery address please do let us know we will do our best to accommodate your request, please note however there maybe an additional charge for delivering to any other floor.
We encourage you to check over the cabinet before signing for it to check there are no cosmetic damages. Once Signed for RDS Online cannot take responsibility for any damages caused moving the cabinet into the premises. This excludes electrical faults which come under our 2 year warranty (warranty – mainland uk only).
4 CANCELLATION AND RETURN
If you wish to cancel an order or return an item please call us on 01455 246 265 to authorise and log the return, All cancellations must be confirmed in writing. Non authorised returns may be rejected.
4.1 General Returns
No goods maybe retuned to RDS Online without prior consent. Goods are returned at the buyer’s cost and risk. Custom made goods are not returnable. RDS Online reserve the right to deduct any costs incurred for delivery and loss of profit up to the value of 50%. All sales are final and we do not supply goods on a trial or sale or return basis.
4.2 Faulty Returns
Should an item fail or develop a fault please contact us as soon as possible as many “faults” can be resolved quickly over the telephone.
If the item is not found to be faulty it will be returned to you at your cost.
This returns policy does not affect your legal rights
4.3 All individual orders for keys are non refundable
RDS Online give a standard 3 months warranty basis to our customers for an new purchase.
Payment is to be made prior to goods being dispatched. We accept most credit and debit cards, personal or company cheque, bacs payment and cash there is an handling charge of 2% on credit cards.
The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.
8 LIMITED LIABILITY
Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:
8.1 Any failure to supply or deliver goods;
8.2 Any delay in delivery of goods;
8.3 Any defect in any goods or service;
8.4 failure of a product to perform where liability for testing for suitability lays with you;
shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.
9 LIABILITY TO THIRD PARTIES
You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not despatched directly to third parties at your request) or in any other way relating to the goods.
10 FORCE MAJEURE
9.1 These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.
9.2 We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused and which are beyond our control.