Customer Service

Delivery Options

Curbside Delivery Service

Our Standard Delivery Service aims to deliver your glass cabinet within 3-7 working days, The cabinet ordered will be delivered to the curbside and it is then up to yourself to bring the unit into your premises, Most units are delivered fully assembled with the Shelves, lighting, doors all already in place so all you would be required to do is un-pack and position the unit. We recommend if you are choosing this delivery service to have 2 people available to bring the unit(s) into the premises.

Unpack & Position Delivery Service

Our unpack and position delivery service is where your cabinet is brought into the premises and un-packed and positioned where you’d like on the ground floor of your premises*, It is then plugged into your mains power supply to check the unit is working. If all is well with the unit then you can sign to say you’ve received your delivery in good condition. Please note we do not take away any packaging, disposal of the packaging is the responsibility of the customer.

* If you would like delivery of your unit(s) on any other floor of the delivery address please do let us know we will do our best to accommodate your request, please note however there maybe an additional charge for delivering to any other floor.

We encourage you to check over the cabinet before signing for it to check there are no cosmetic damages. Once Signed for RDS Online cannot take responsibility for any damages caused moving the cabinet into the premises. This excludes electrical faults which come under our 2 year warranty (warranty – mainland uk only).

Delivery Information

Delivery lead times are given in good faith and RDS Online will not be responsible for any kind of delay in transit. We accept no liability and the buyer has no right to cancel the order if the delivery is delayed beyond the estimated time unless we have specifically agreed in writing to deliver on a particular date at an extra cost to the buyer. 3.1 Every endeavor will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract. 3.2 The Company accepts no responsibility for any consequences, financial or otherwise, for failure of the customer to receive goods at the delivery address provided by the customer. 3.3 Goods delivered by carrier will require a signature to acknowledge receipt of the goods. If the goods are delivered and appear not in good condition, they must be signed for as received in damaged condition. Unless this is done, the Company will accept no responsibility for subsequent claims in respect of damaged or faulty goods. 3.4 In the event of goods being returned to the Company because of failure by the customer to receive the goods, the customer will be liable for the costs incurred in returning the goods to the Company. No re-delivery will be made until the customer has paid for the cost of a second delivery and reimbursed the Company for the cost of returning the goods to the Company.

Privacy & Security

This privacy policy sets out how RDS Online uses and protects any information that you give RDS Online when you use this website. RDS Online is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. RDS Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@rdsonline.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

All prices are subject to alterations without prior notice and do not include carriage or VAT.
Delivery dates specified by The Company are intended as a guide or estimate and whilst every effort will be made to adhere to them The Company shall not be liable for damage or otherwise loss direct or consequential occasioned by delays in the delivery for whatever reason. The Purchaser shall not be entitled to rescind the contract on the grounds that there has been a delay in the delivery. Should the Purchaser for whatever reason refuse to accept the delivery in accordance with the contract any balance of goods outstanding in the contract may be invoiced to the Purchaser who will be liable for immediate payment.

In the event of deliveries being delayed at the Purchaser’s instigation, the company may charge the Purchaser storage and any other costs directly incurred. Goods which are accepted on return will be subjected to handling charge of 20%. Where the goods are to be delivered,

The Purchaser shall give the Company such full details as may be necessary or required to make the delivery an information sheet is attached for completion and must be signed and returned to RDS Online prior to delivery.

Bespoke Orders
Orders placed cannot be cancelled except with the Company’s written consent and on the terms which will indemnify the Company against any damages or consequential loss. Goods returned without the Company’s consent will not be accepted for credit. The Company cannot accept, for whatever reason cancellation of contracts covering the supply of goods manufactured or purchased to the Purchaser’s specification or at the Purchaser’s request. Such goods must be taken by the Purchaser and paid in full. The Purchaser will also be liable to compensate The Company for any partly finished products, stock of material and tools held for the manufacture or supply of such goods.

Loss in Transit
The Purchaser should notify in writing the Company within three working days of delivery of any damage or loss of goods in transit, or within fourteen days of the invoice date of non-delivery. The Company shall be indemnified by the Purchaser to give such notice in due time. Notification by the Purchaser of defects in the quality of the goods supplied either in material or workmanship must be made within one hundred and eighty calendar days of receipt of the Goods. No liability is accepted for goods supplied by the Company proving to be defective in design for the Purchaser’s purpose. The Company’s liability is restricted for goods supplied to the replacement or correction of the defective parts or refund of the money paid. In no case shall the Company be liable for any claims for labour, damage or other expenditure either direct or consequential, arising out of any goods supplied by them and alleged to be defective. The Company shall not be liable for any costs incurred by the Purchaser in correcting or replacing defective products unless specifically agreed in writing.

Agents and Representatives
Any prices and/or delivery dates quoted by agents or representatives of the Company are subject to the confirmation by the Company. The Company will not accept any liability arising out of any statement by its agents or representatives as to the specifications of any product or its suitability for a purpose unless confirmed in writing by the Company.

Cases Beyond Control
The Company shall have the option to suspend or terminate any unperformed obligations under any contract if such obligations are interfered by war, strikes, accidents or any other causes beyond the Company’s control.

Patterns-Drawings-Tools Etc
Unless otherwise agreed, all patterns, drawings, tools, etc. produced by the Company or its agents will remain the property of the Company and any payment in total or part made by the Purchaser towards the cost of such items does not confer any right of ownership. The Purchaser shall not utilise, reproduce or communicate knowingly of such items to any third party without the express authority in writing of the company and shall return to the Company any such items at the Company’s request.

Terms & Conditions of Sale 

All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer’s order containing conditions contrary to these conditions of sale they are not accepted without written consent from the Company. The word “Company” in the following clauses means ‘RDS Online’. The phrase “our web site” refers to www.rockinghamdisplayshop.co.uk.

1 UPDATING RANGE 
Our range of products is continually being revised and updated. We reserve the right to change specifications without prior notice

2 ORDERS 
1.1 Orders placed via our web site will be treated as firm orders and processed accordingly. Requests for quotations must be made by email, fax or telephone.
1.2 Unless confirmation of telephone orders is clearly marked on the official orders the Company will accept no responsibility for duplication of despatch.
1.3 Bespoke orders are available to your specification and must be paid for in full, confirmed in writing or email before manufacture starts. Delivery lead times for these items are approximately 10-12 weeks.

2 PRICE 
2.1 Prices shown on our web site are in UK Sterling. Changes in quantity may affect price. The Company reserve the right to vary prices without notice and to charge the Purchaser the price ruling at date of despatch. All prices on product pages are shown exclusive of VAT and delivery which will be charged at the appropriate rate.
2.2 Web site prices may vary from issued price list prices, where a price is lower on the web site, the lower price only applies to orders placed and processed via the web site.

3 DELIVERY 
Delivery lead times are given in good faith and RDS Online will not be responsible for any kind of delay in transit. We accept no liability and the buyer has no right to cancel the order if the delivery is delayed beyond the estimated time unless we have specifically agreed in writing to deliver on a particular date at an extra cost to the buyer.
3.1 Every endeavour will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract.
3.2 The Company accepts no responsibility for any consequences, financial or otherwise, for failure of the customer to receive goods at the delivery address provided by the customer.
3.3 Goods delivered by carrier will require a signature to acknowledge receipt of the goods.
If the goods are delivered and appear not in good condition, they must be signed for as received in damaged condition. Unless this is done, the Company will accept no responsibility for subsequent claims in respect of damaged or faulty goods.
3.4 In the event of goods being returned to the Company because of failure by the customer to receive the goods, the customer will be liable for the costs incurred in returning the goods to the Company. No re-delivery will be made until the customer has paid for the cost of a second delivery and reimbursed the Company for the cost of returning the goods to the Company.

Delivery Options & Conditions

Curbside Delivery Service

Our Standard Delivery Service aims to deliver your glass cabinet within 3-7 working days, The cabinet ordered will be delivered to the curbside and it is then up to yourself to bring the unit into your premises, Most units are delivered fully assembled with the Shelves, lighting, doors all already in place so all you would be required to do is un-pack and position the unit. We recommend if you are choosing this delivery service to have 2 people available to bring the unit(s) into the premises.

Unpack & Position Delivery Service

Our unpack and position delivery service is where your cabinet is brought into the premises and un-packed and positioned where you’d like on the ground floor of your premises*, It is then plugged into your mains power supply to check the unit is working. If all is well with the unit then you can sign to say you’ve received your delivery in good condition.

* If you would like delivery of your unit(s) on any other floor of the delivery address please do let us know we will do our best to accommodate your request, please note however there maybe an additional charge for delivering to any other floor.

We encourage you to check over the cabinet before signing for it to check there are no cosmetic damages. Once Signed for RDS Online cannot take responsibility for any damages caused moving the cabinet into the premises. This excludes electrical faults which come under our 2 year warranty (warranty – mainland uk only).

4 CANCELLATION AND RETURN 
If you wish to cancel an order or return an item please call us on 01455 275 366  to authorise and log the return. Non authorised returns may be rejected.
4.1 General Returns
No goods maybe retuned to RDS Online without prior consent. Goods are returned at the buyer’s cost and risk. Custom made goods are not returnable. RDS Online reserve the right to deduct any costs incurred for delivery and loss of profit up to the value of 50%. All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to cancel your order within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges providing:
4.2 Faulty Returns
Should an item fail or develop a fault please contact us as soon as possible as many “faults” can be resolved quickly over the telephone.
If the item is not found to be faulty it will be returned to you at your cost.
This returns policy does not affect your legal rights

4.3 Allindividual orders for keys are non refundable

5 GUARANTEE
RDS Online give a standard 3 months warranty basis to our customers for an new purchase.

6 PAYMENT 
Payment is to be made prior to goods being dispatched. We accept most credit and debit cards, personal or company cheque, bacs payment and cash there is an handling charge of  2% on credit cards.

7 OWNERSHIP 
The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.

8 LIMITED LIABILITY 
Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:
8.1 Any failure to supply or deliver goods;
8.2 Any delay in delivery of goods;
8.3 Any defect in any goods or service;
8.4 failure of a product to perform where liability for testing for suitability lays with you;
shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.

9 LIABILITY TO THIRD PARTIES 
You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not despatched directly to third parties at your request) or in any other way relating to the goods.

10 FORCE MAJEURE 
9.1 These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.
9.2 We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused and which are beyond our control.